| Time Spent Testing | 168 Hours |
| Starting Price | $24.95 per month |
| Contract Minimum | 1 Month |
| Average Response Time | 16 Seconds |
| Customer Service Response Time | 5 Seconds |
Compared to other medical alert companies, Bay Alarm Medical offers a rare combination of durable equipment, advanced monitoring, and affordable pricing. I’d feel wholly confident that my loved one could stay safe using one of Bay Alarm’s systems, both in and out of their home.
I tested Bay Alarm Medical’s on-the-go system, and below is everything you’ll need to know to determine whether it’s right for you or your loved one.
Here are my main takeaways from using a Bay Alarm medical alert system:
If you want to see my Bay Alarm medical alert system up close and personal, watch my video review below. I’ll tell you exactly how Bay Alarm works, how much it costs, and what else it offers.
I tested Bay Alarm’s mobile system, but the company offers several systems and bundles. Here is an overview of each:
If you’re looking for protection both in and out of your home, you may want to consider one of Bay Alarm’s three bundled systems: the In-Home + GPS package, In-Home + Smartwatch package, and In-Home + In-Car. These bundles combine an in-home cellular system with one of their mobile units. In addition to providing protection both in and out of the home, these bundles cost less than purchasing each system separately.
FYI: Bay Alarm Medical offers a wide range of systems. To learn more about the plethora of devices that can keep you safe in your home, take a look at my guide to medical alert devices.
After my Bay Alarm GPS Help Button arrived in the mail, I opened the package and found the following:
To install my Bay Alarm mobile system, I simply had to plug in the charging cradle, place my help button on it, and wait until the device was charged. I then pressed the help button to place my first emergency call, and I was connected with a monitoring agent who confirmed that my system was ready to use.
To test my GPS Help Button, I placed many emergency calls from around my house. Each time I pressed my help button, I received a prompt response from one of Bay Alarm’s monitoring agents. I was very pleased with the volume of my device’s speakerphone; I was able to hear and communicate with the monitoring agents loudly and clearly.
Since the GPS Help Button can be taken on the go, I took it for a walk around town. No matter where I went, the device was able to make calls using its cellular connection. I was also able to use Bay Alarm’s smartphone app to check my device’s location. Each time I placed a call, my location was marked on the app. I could see this feature coming in handy for loved ones who live nearby.
Finally, I tested my Bay Alarm fall detection pendant. It accurately detected each of my simulated falls and automatically called the monitoring center. The device placed some calls by mistake (when I dropped the device, for example), but the false alarms were easily defused by letting the monitoring agent know I was all right and didn’t need assistance.
I was very impressed with how the GPS Help Button system functioned. My calls were answered in an average of 17 seconds, and I found that no matter where I went — from downtown to the park — my calls transmitted properly. The device’s battery also lasted for nearly three days, which is pretty impressive considering how heavily I was using it.
Did You Know: Bay Alarm isn’t the only company to offer a system with location tracking. To learn more, read my guide to medical alerts with GPS.
As is standard with medical alerts, Bay Alarm Medical does not require you to purchase most of its systems. Instead, you lease them from the company and pay a monthly fee, which includes the equipment rental and the professional monitoring. Bay Alarm’s mobile systems — the SOS Smartwatch and GPS Help Button — do require you to purchase the equipment.
Bay Alarm Medical does not require a long-term contract. Even after the 30-day trial period, you may return your equipment and cancel your subscription without incurring any extra fees.
FYI: To learn more about Bay Alarm Medical’s many options, take a look at the Bay Alarm costs page.
I would definitely recommend Bay Alarm Medical both for people who are active and people who stay closer to home. With both in-home and mobile options, Bay Alarm Medical has a device for any lifestyle and budget. Bay Alarm Medical is one of the best medical alert systems.