SeniorsList Rating: 4.1 / 5
Here’s a detail about Home Helpers that we think gets overlooked: between actual in-person visits, their caregivers call your parent. Not a robot call, not a text — a real person checking in, reminding them to take their meds, asking if they’ve eaten. For seniors who live alone and might go hours without hearing another human voice, those calls are a bigger deal than they might sound on paper.
We came across this feature when a reader in Melbourne, Florida, wrote in to tell us her mom’s blood sugar had improved and her mood had lifted since Home Helpers started — and she credited the daily phone check-ins as much as the in-person visits. That stuck with us. Loneliness is a real health risk for older adults, and most agencies don’t do anything about it between scheduled shifts.
Home Helpers is non-medical only, so no nurses or clinical care. Their pricing ranges from $25 to $42 an hour depending on where you are, which puts them right in the middle of the pack. The franchise variability thing applies here too — not every location offers the same services, so ask your local office directly. If you’re weighing Home Helpers against another agency in your area, email us at [email protected] and we’ll share what we know.
Home Helpers: Pros and Cons
Pros
- Thoroughly vetted caregivers: Home Helpers conducts background checks on all staff and uses a matching process to pair clients with compatible caregivers.
- Wellness calls: Between in-person visits, caregivers can call clients to check in, offer medication and meal reminders, and provide emotional support.
- Veteran support: Home Helpers works with Veterans Care Coordination and Patriot Angels to help veteran clients navigate and access government-funded care benefits.
- Alzheimer’s and dementia care: Caregivers are certified in Alzheimer’s care through a partnership with the National Certification Board for Alzheimer Care.
Cons
- Service availability varies by location: Not every franchise offers specialized services like stroke recovery support or respite care.
- No skilled nursing: Home Helpers provides non-medical care only. Registered nurses and licensed practical nurses are not part of their service model.
About Home Helpers
Founded in Ohio in 1997, Home Helpers Home Care has expanded to over 232 locations serving clients in 39 states and Washington, D.C. The company’s guiding philosophy is that understanding each client’s individual needs — preferences, routines, and personality — allows caregivers to provide care that genuinely supports independence and comfort at home.
Each franchise is independently owned and operated, so your experience will vary by location.
Services
Home Helpers provides a range of personal and companion care services:
- 24/7 care: Caregivers can reside in the client’s home or provide 24-hour shift care with multiple caregivers throughout the day. Virtual monitoring through the Direct Link medical alert device is also available.
- Nutrition and wellness: Caregivers help ensure clients follow healthy, balanced diets through meal preparation and nutritional guidance.
- Wellness calls: Regular check-in phone calls for medication reminders, meal encouragement, and social connection.
- Stroke recovery support: Personalized care plans to support optimal recovery outcomes following a stroke.
- Specialized care: Non-medical support for clients with dementia, in hospice, or recovering from surgery.
- Respite care: Coverage for family caregivers who need time away to rest, attend appointments, or travel.
What to Expect
Based on our research across multiple franchise locations:
- Hourly rates: $25 to $42 per hour depending on location, day of the week, and care type.
- Minimum shifts: Most locations require a four-hour minimum per visit.
- Consistent caregivers: Home Helpers tries to send the same caregiver each time, though this isn’t always possible with infrequent schedules.
- Background checks: All caregivers are thoroughly vetted before placement.
Staff were friendly and responsive in our experience, and follow-through on setting up care after an in-home consultation was prompt.
What Customers Are Saying
Home Helpers has some of the most consistently positive customer feedback we’ve seen among franchise home care providers. Reviews across Google, Yelp, and the BBB skew strongly positive.
A client from Melbourne, Florida, wrote: “Something about their staff is special. They interact with my mother in a friendly way that is non-threatening to her ego or independence. Since they’ve been helping my mom, her blood sugar is down, her mood is improved, and I can finally trust that she’s okay when I leave town. The improvement to both of our lives is truly amazing.”
From Philadelphia: “Home Helpers has been a blessing. The aides assigned to my mom were very nice and caring. They never made my mom feel like she was a burden. They treated my mom with respect.”
From San Mateo County, California: “Consistent communication. Consistent coverage. Caregivers have been patient, honest, and willing to take direction well.”
Cost and Pricing
Prices vary by location and care complexity:
- Boca Raton, Florida: $25 to $34/hr for basic to intensive care. 4-hour minimum preferred; 12 hours/week preferred. (State median: $30/hr)
- King of Prussia, Pennsylvania: $34/hr weekdays, $36/hr weekends with a six-hour minimum per shift. (State median: $31/hr)
- Scottsdale, Arizona: $36 to $42/hr with a four-hour minimum. (State median: $36/hr)
Areas Served
Home Helpers is headquartered in Blue Ash, Ohio, and serves clients in 39 states and Washington, D.C. The company is not currently available in Louisiana, Maine, Minnesota, Montana, Nebraska, New Hampshire, New York, South Dakota, Vermont, West Virginia, or Wyoming.
Our Assessment
Home Helpers earned some of the most positive client reviews of any home care agency we evaluated. The wellness call program and Alzheimer’s certification program are genuine standouts, and the company’s veteran support resources are a meaningful benefit for qualifying families.
The lack of skilled nursing and the service variation across franchises are real limitations to consider. For non-medical home care, however, Home Helpers is one of the more reliably rated options in this space.