SeniorsList Rating: 4.4 / 5
Right at Home is one of those agencies where the name genuinely describes the goal — keeping your parent at home rather than in a facility. With over 700 locations, they’re one of the bigger franchise networks, and they offer something a lot of their competitors don’t: skilled nursing alongside regular personal care.
That combination came up in a conversation we had with a family in Boca Raton. Their mother started with Right at Home for help with bathing and light housekeeping after a hip replacement. Six months later, when she developed a wound that needed professional care, they didn’t have to find a second agency — Right at Home just added an RN to the existing care plan. The family told us that continuity made a hard situation significantly less stressful, because the new nurse already had context on their mom’s routines and preferences.
We called locations in Florida, Pennsylvania, and Arizona for pricing, and one thing to watch out for is weekend surcharges — some offices charge a couple extra dollars per hour on Saturdays and Sundays, which can add up if your parent needs weekend coverage. Also, minimum hours vary a lot from one franchise to another, so ask specifically about that on your first call. If you want help comparing Right at Home to other agencies in your area, email us at [email protected].
Right at Home: Pros and Cons
Pros
- Skilled nursing available: Registered nurses can provide medication management, IV administration, wound care, catheter and colostomy care, vital sign monitoring, and complete medical assessments — services unavailable through most home care agencies.
- Caregiver matching: Caregivers are screened and matched to clients based on personality, shared interests, and specific care needs, not just availability.
- Specialty care: Right at Home offers dedicated care programs for clients with Alzheimer’s, Parkinson’s, dementia, diabetes, and physical disabilities.
- Extensive coverage: More than 700 U.S. locations, plus international offices in Canada, the U.K., Australia, Ireland, and the Netherlands.
Cons
- Variable quality across locations: As with any large franchise, the client experience depends heavily on the individual office. Quality, responsiveness, and caregiver consistency vary meaningfully from one location to another.
About Right at Home
Right at Home is headquartered in Omaha, Nebraska, where it was founded in 1995. Each location is independently owned and operated, which means services, staffing approaches, pricing, and minimums differ across the network. The company’s international footprint makes it one of the larger home care franchise networks in the world.
Services
Right at Home organizes its services into four main categories:
- Personal care: Assistance with bathing, grooming, dressing, toileting, safe transfers, mobility supervision, and meal preparation.
- Companion care: Conversation, light housekeeping, grocery shopping, transportation to appointments, and medication reminders.
- Specialty care: Tailored support for clients with Alzheimer’s, dementia, Parkinson’s, diabetes, and physical disabilities. Also includes hospital-to-home transitional care.
- Skilled nursing care: One-on-one medical services from registered nurses for clients with chronic conditions, including medication management, IV therapy, wound care, catheter and ostomy care, vital sign monitoring, and clinical assessments.
What to Expect
Based on our research across multiple Right at Home franchise locations:
- Hourly rates: $29 to $50 per hour, depending on location, shift length, day of the week, and care complexity.
- Shift minimums: Some locations have no minimums; others require four hours per shift or 12 hours per week.
- Weekend rates: Some franchises charge a premium for weekend shifts — worth confirming when you call.
- Caregiver matching: Most locations work to pair clients with a consistent caregiver, though this can’t always be guaranteed.
Staff at the locations we contacted were prompt and knowledgeable in their responses.
What Customers Are Saying
Because Right at Home is a franchise, third-party reviews reflect the full range of individual location experiences. On Trustpilot, the company holds a 3.7 out of 5 overall, with a significant portion of reviews coming from clients in the U.K. and Australia. Consumer Affairs ratings are lower. Local reviews on Google, Yelp, and the BBB tend to tell a more accurate story for your specific location.
From Australia: “Right At Home Gosford are an absolutely amazing team. I thoroughly recommend their services — staff go above and beyond in their delivery of care and advice for their clients. I cannot thank them enough for all the wonderful care they’ve provided to my elderly aunt.”
From Ireland: “Right at Home staff have been helping to look after my stroke-affected husband for the last 10 months. They are a pleasure to work with — always obliging, cheerful, professional, and very understanding. We are so pleased to have them as caregivers.”
One critical review from Spokane, Washington, cited communication problems and inconsistent caregiver skill levels as concerns. Always read your nearest location’s reviews before committing.
Cost and Pricing
Right at Home pricing varies by location, shift length, and day of the week:
- Boca Raton, Florida: Starting at $29/hr with a 4-hour/shift and 12-hour/week minimum. (State median: $30/hr)
- Jenkintown, Pennsylvania: $39/hr weekdays for 4–6 hour shifts; $43/hr weekends. $33–$36/hr weekdays for 10+ hour shifts. 4-hour minimum per shift. (State median: $31/hr)
- Tucson, Arizona: $35/hr for 3+ hour shifts; $40/hr for 2–3 hours; $50/hr for one hour or less. No minimums. (State median: $36/hr)
Areas Served
Right at Home is headquartered in Omaha, Nebraska, with more than 700 U.S. locations serving nearly every state. International offices operate in Canada, the United Kingdom, Australia, Ireland, and the Netherlands. To find your nearest location, visit the Right at Home website and enter your ZIP code, or call 877-697-7537.
Our Assessment
Right at Home’s decision to include skilled nursing within its franchise model gives families meaningful flexibility — particularly those managing clients whose needs may escalate over time. The caregiver matching process and specialty care programs for Alzheimer’s, Parkinson’s, and dementia are genuine strengths.
As with any large franchise, the key variable is your local office. Check Google, Yelp, and BBB reviews for your nearest Right at Home location, then schedule a consultation to discuss your specific situation.